What is Customer
Experience Journey
Mapping?
Discover it with Odaptos.
users feel, not just what they say. Our system detects emotional
signals through facial recognition, voice, and language, revealing
insights beyond what traditional research can see.
How Odaptos
is Democratizing
Access to Human
Insight in Customer
Experience?
Traditional user research has long been slow, costly, and often incomplete. Teams spend weeks collecting feedback, manually analyzing survey data, and trying to interpret vague or conflicting responses, which delays decisions and limits impact.
Odaptos
changes that
With AI-driven automation, companies can now
streamline customer experience journey mapping,
capturing emotional and behavioral insights in real
time, at scale, and with a level of depth that traditional
methods simply can’t match
A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look - A closer look
experience, step by step
Start by adding a new project to your workspace in just one click.
Your Test
Define your goals, audience, and keywords to tailor the test
to your industry.
Run AI-powered interviews using your users or by selecting from 3.5M+ tailored profiles.
Your Results
Access clear, AI-analyzed feedback, success rates, and user sentiment in a single dashboard view.
Odaptos doesn’t
just collect data,
it tells stories.
tools to help UX teams, CX leaders, product
managers, and marketers capture real-time
customer sentiment, optimize faster, and
create better digital experiences, through
features like:
- Emotion-Based Video Player
- Automatic transcription
- 3.5 Millions User Panel
- System usability score (SUS)
- Oda Our Intelligent Chatbot
- Markup Tool
- Emotion Recognition
- Sentiment Analysis
Think this could be a fit
for your business?
From Startups to
Giants: Built to Grow
Whether you’re launching your first product or leading global innovation, our
model grows with you, adapting to the size, speed, and ambition of your team.
Solo
$637/ year
- 5 Interviews / Month
- Mobile Interviews
- SUS
- Voice Transcription
- Emotional Analysis
Team
$1,933/ year
- 12 Interviews / Month
- Multi Language Tests
- Two Factor Authentification
- + Everything in Solo Plan
Growth
$4,309/ year
- 20 Interviews / Month
- Global scenario analysis
- User Anonimization
- + Everything in Team Plan
Enterprise
- 21+ Interviews / Month
- Study protocol
- Onboarding Corporate
- Experience Customer Manager
- + Everything in Growth Plan
Solo
$59 / month
- 5 Interviews / Month
- Mobile Interviews
- SUS
- Voice Transcription
- Emotional Analysis
Team
$179 / month
- 12 Interviews / Month
- Multi Language Tests
- Two Factor Authentification
- + Everything in Solo Plan
Growth
$399 / month
- 20 Interviews / Month
- Global scenario analysis
- User Anonimization
- + Everything in Team Plan
Enterprise
- 21+ Interviews / Month
- Study protocol
- Onboarding Corporate
- Experience Customer Manager
- + Everything in Growth Plan
30-day Free trial
30-day Free trial
About Us: The Vision Behind Odaptos
In 2020, Felipe Restrepo and Max Joannides founded the platform to gain a deeper understanding of how people experience digital products.
Odaptos was born from a simple question: if humans can instantly sense emotions, why can’t technology?
For decades, companies trusted what users said, missing what they felt. The issue isn’t listening, but listening to the wrong signals.
Expert in AI-powered
UX and product design
Senior UX Designer and Interactive Multimedia Specialist.
Maximilien
Joannides
Felipe
Restrepo
Felipe and Max created Odaptos starting from a simple question: If humans can instantly sense emotions, why can’t technology?
About Us: The Vision Behind Odaptos
In 2020, Felipe Restrepo and Max Joannides founded the platform to gain a deeper understanding of how people experience digital products.
Odaptos was born from a simple question: if humans can instantly sense emotions, why can’t technology?
Felipe
Restrepo
For decades, companies trusted what users said, missing what they felt. The issue isn’t listening, but listening to the wrong signals.
Expert in AI-powered
UX and product design
Senior UX Designer and Interactive Multimedia Specialist.
Maximilien
Joannides
Felipe and Max created Odaptos starting from a simple question: If humans can instantly sense emotions, why can’t technology?
That idea gave rise to emotion-
centered customer experience
journey mapping powered by AI, to
reveal what words often hide.
talked
about
Odaptos!
Your Emotions Make Better Products. Here’s How.
Odaptos created a proprietary video conference tool using artificial intelligence (AI) to detect emotions for use in product testing with customers.
healthcare, SaaS, e-commerce,and insurance,
where emotional UX insights drive trust,
clarity, and growth.
Connect with our team and discover
what Odaptos can do for you
Got questions
or ideas?
Curious about how
AI can transform
your user research?
We’ll help you streamline studies, uncover richer insights, and make smarter decisions, faster
